AI Governance Program
The firm's team was already using ChatGPT, Gemini, and Copilot every day, under a policy that barely said more than "allowed."
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See how organizations like yours have partnered with Metro Sales to solve real business challenges with technology.
Customer stories
Real results from real customers
Each case study walks through the problem, the solution and the measurable results. Download the PDF to read the full story.
AI Platform Consolidation
Some staff were in Copilot. Others had signed up for Claude on their own, some with personal emails. Nobody could say who had access or where the work lived.
Download PDFAI Policy Refresh
An accounting firm's AI policy still named a platform the firm was leaving behind, while staff had already moved on to a new one. The policy didn't need a rewrite. It needed to catch up.
Download PDFAI Usage Policy
Ownership came back from an industry conference convinced the company needed a formal AI usage policy, and urgently enough to start from zero. Leadership had one thing to add: the policy already existed.
Download PDFAccount Turnaround
The relationship started at a 2 out of 10. The client wanted out of the contract, and a competing provider was already circling. MSI didn't answer with a discount. It answered with service.
Download PDFAI Strategist Engagement
The cooperative knew where its back-office time was going. The data it needed was locked inside an industry accounting platform. Getting it out took an architect, not another app.
Download PDFAI Policy Review
A 12-person architecture firm sent MSI an AI policy that looked thorough on paper. The problem was the org chart it assumed.
Download PDFGoverned AI Rollout
Network data showed staff were already using AI tools nobody had approved. Instead of blocking it, MSI helped the business run AI on purpose.
Download PDFProactive Support
Most managed IT relationships are reactive by design: things break, tickets get filed, invoices arrive. None of that requires your provider to know where your business is headed.
Download PDFSecurity Containment
Early one morning, someone logged into the network with a real employee's remote-access credentials. Correct username, correct password. The environment locked itself down before he could use them.
Download PDFAI Workflow Automation
A title company's owner could already see where AI would take load off the team. What was missing was a safe way to do it.
Download PDFCyber Insurance Savings
The client's first cyber insurance quote came back at roughly $30,000 a year, and they had no way to tell which answers drove the price. The controls that could bring it down were already running.
Download PDFFull Remote Transition
At the end of June 2026, the client moved out of its office for good and went 100% work-from-home. Everything built around that office still had to work the next day.
Download PDFData Recovery
A failing drive took the client's data with it. In most shops, the next step is shipping it off to a specialist and waiting for the invoice. MSI tried first.
Download PDFManaged Print Fix
The venue's biggest ongoing pain wasn't servers or security. It was the printers tied to its point-of-sale system. In hospitality, a POS printer that won't print is a line that stops moving.
Download PDFSpam Filtering Fix
Every couple of weeks, one staffer would pour a big glass of wine and work through her spam folder to dig out the real mail buried in it. One configuration change ended that ritual.
Download PDFTicketing Adoption
Most staff tolerate their IT ticketing system at best. This client went out of its way to praise it. Twice.
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