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IT Help Desk

When office technology stops working, whether it's a server, software or a laptop computer, you need a dedicated team that can fix it, and one number to call. MSI's Help Desk gives our customers a single point of contact for support across their entire tech environment.

This is the same commitment to Service. Service. Service.® that Metro Sales has built its reputation on for more than 50 years.

Contact Our Team
How it works

A real person, every time you call

Need help right away? Call us, 24/7, for a fast, real response, not an automated dead end. Anything else, submit a ticket and we'll follow up by the next business day.

You'll always know where things stand, what's happening, what's next, and when to expect resolution. Not just that a ticket was opened and left to sit.

Not a current customer? Visit our Complete Managed IT Services page to see how we can help, or fill out the contact form and a Technology Consultant will follow up.

Explore Complete Managed IT
Help desk technician on the phone at his workstation
By the numbers

Help that actually helps

  • 99.8%
    of calls answered in under 3 minutes
  • 12.8 sec
    average answer time
  • 80%+
    of tickets closed the same business day
  • Every person who answers can actually resolve your issue, not just log it
  • Real humans. No AI interface, ever.
What clients say

Told straight, by the people who hired us

MSI has great and knowledgeable salespeople, along with excellent technicians, who are always very gracious and timely with our service call requests. Special Thanks also to all the wonderful and patient people at your “Help Desk”. We truly do appreciate all of you!

Production Assistant Insurance Sales

Their support team is prompt and thorough, and they work together if ever escalation is needed to resolve your pain as quickly as possible. I highly recommend them!

Office Manager Manufacturing

I 100% recommend Metro Sales. Prior to my employment here at my current company, I actually worked for another IT company like Metro Sales, and have been familiar with their company for years. When we got too big and busy for me to be able to manage all our IT needs, I vetted about 5 different companies. Metro Sales has the most fair pricing structure, they don't nickel and dime your every need, they listen to what's important to your organization, and offer you a path forward that fits your budget.

Katie MTS
FAQ

Questions we get about the help desk

What customers ask us most about getting help fast, tickets and what happens next. Anything else, a real person will answer today.

Ask us directly

Calling is the fastest method for anything you need addressed quickly. You'll get a real response, not an automated dead end. Email works well for anything that's not time-sensitive. Via email, you can expect a response within a business day, though over 80% of tickets, email included, get closed the same day they're opened.

Having your company name and a short description of what's happening speeds things up, and having the error messages you encounter ready, if applicable, helps as well. But don't let that hold you up. If it's urgent, just call and we'll sort out the details together.

You'll get regular email updates as your issue progresses, plus a phone call whenever something requires a real conversation.

We don't escalate. Every person on our service desk can pull in any resource across the organization to help resolve your issue, right then, without waiting in an escalation queue. It also means the person helping you grows from being part of the resolution, so they're even more equipped to help the next time that issue comes up.

Whether you're already a managed IT client or just exploring what MSI offers, we're glad to help either way. Current clients can use the options above. If you're not yet a client, visit our Complete Managed IT Services page or fill out the contact form and a Technology Consultant will follow up.
Industries we serve

Help desk support for your industry

Every industry runs on different systems and rules. Our help desk knows yours.

Education

Cybersecurity, document management, and print solutions built for schools, universities, and more.

Government

IT and document solutions built for government compliance and accountability.

Legal

Compliant, confidential IT and document support for law firms and legal teams.

Advertising

Technology and print support built for agency workflows and campaign deadlines.

Financial

Secure, compliant technology solutions for banks and financial institutions.

Healthcare

HIPAA-compliant IT, document, and print support built around patient care.

Transportation

IT and document solutions that keep logistics and transportation operations moving.

Production Print

High-volume, high-quality print solutions for production environments.

LET'S GET STARTED

Ready for a help desk that picks up?

Talk to a real person today. We'll show you how MSI's help desk keeps your team working, around the clock.

Contact us 1-800-862-7414