Ricoh Printing
Find guides and resources to help you get the most out of your Ricoh printing equipment, from setup to everyday troubleshooting.
Knowledge Base
Welcome to the Metro Sales Knowledge Base, your one-stop resource for getting the most out of your office equipment. Whether you need Ricoh printing and scanning guidance, DocuWare or Xerox support materials, or answers about your current devices, we've organized our most helpful resources in one place. Browse below to quickly find the information you need to keep your operations running smoothly.
Still need help?
Help is never far away
Can't find what you're looking for? Our support resources cover everything from safety documentation to step-by-step video walkthroughs, so help is never far away. If you still have questions, our team is just a phone call away and ready to assist.
Knowledge base
Guides and support by product
Ricoh Scanning
Get answers and support for your Ricoh scanning devices, so your team can keep documents moving without interruption.
Ricoh Additional Services
Explore more helpful materials covering the full range of Ricoh products and solutions Metro Sales supports.
DocuWare Support
Access support resources for DocuWare, our document management and workflow automation platform, to help your team work more efficiently.
Xerox Support
Find support resources for Xerox equipment, available to customers in select markets.
What clients say
Told straight, by the people who hired us
The service provided by the Metro Sales team has been outstanding. They have always responded quickly to any questions I might have as I learn all of the features of our copy machine/printer, they have been there to assist with 'user-error' repair situations, and we receive regular “check-ins” by our representative. Additionally, the ordering of supplies is so very easy and the items are delivered in a timely manner.
MSI has great and knowledgeable salespeople, along with excellent technicians, who are always very gracious and timely with our service call requests. Special Thanks also to all the wonderful and patient people at your “Help Desk”. We truly do appreciate all of you!
We, just this week, had a new machine delivered. The delivery and pick up process were perfect. The field support rep that came out to get us up and running was great about explaining the changes, taught me some shortcuts that will make my day easier, and was very kind and professional.
Industries we serve
Knowledge for every industry
Whatever your industry, the right guides keep your equipment and software working.
Education
Cybersecurity, document management, and print solutions built for schools, universities, and more.
Government
IT and document solutions built for government compliance and accountability.
Legal
Compliant, confidential IT and document support for law firms and legal teams.
Advertising
Technology and print support built for agency workflows and campaign deadlines.
Financial
Secure, compliant technology solutions for banks and financial institutions.
Healthcare
HIPAA-compliant IT, document, and print support built around patient care.
Transportation
IT and document solutions that keep logistics and transportation operations moving.
Production Print
High-volume, high-quality print solutions for production environments.
Manufacturing
Boost efficiency and stay competitive with tailored IT, document, and print solutions built for the production floor.
Graphic Communications
High-volume production printers, color management, and workflow solutions built to keep every job on schedule.
Nonprofit
Cost-efficient IT, print, and document management solutions that protect donor data and keep your team focused on mission over paperwork.
Architecture, Engineering & Construction
Manage the demands of large-format drawings, blueprints, and project documentation without slowing down the jobsite.
LET'S GET STARTED
Can't find the answer you need?
Our support team is a phone call away. Tell us what you're working on and we'll get you the right guide or a real person to help.