Healthcare
Cybersecurity, network monitoring and HIPAA-aligned protection, backed by a team that understands what patient care actually demands.
Co-managed IT Services
You already have an IT team, and they know your business better than anyone. But even the best teams run into gaps in bandwidth, interest or specialized expertise. Co-managed IT helps close those gaps without replacing what's already working.
MSI's scope is built around how your team already works, not a generic package layered on top. You stay in control of strategy and priorities, and we bring the extra hands, tools and coverage where you need them.
Overview
Strengthen the team you already have
Co-managed IT strengthens the team you already have, with a scope built around your business goals.
Industries we serve
Regulated first, everything else second
HIPAA, CJIS, FERPA, retention schedules — the constraints shape how we support your team. We've configured for these before, and we'll configure for yours.
Financial
Around-the-clock monitoring and responsive help desk support, built to keep pace with GLBA and other evolving compliance demands.
Legal
Specialized security expertise for the privileged, confidential data every case depends on, filling the gaps your internal team doesn't have time to cover.
Government
Proactive threat management built for the public sector, designed to meet compliance standards your department or agency is held to.
Manufacturing
Security built for the plant floor and the front office alike, where ever the gaps arise.
Education
Cybersecurity, active monitoring, and FERPA-aligned compliance, scoped to fit your school's IT department needs.
Nonprofit
Real security and support, scaled to fit a nonprofit's mission and resources, not a fixed, one-size package.
Production Print
Every hour of downtime means money lost. With co-managed IT, we can support your existing staff's efforts to keep all systems go, 24/7.
What clients say
Told straight, by the people who hired us
I 100% recommend Metro Sales. Prior to my employment here at my current company, I actually worked for another IT company like Metro Sales, and have been familiar with their company for years. When we got too big and busy for me to be able to manage all our IT needs, I vetted about 5 different companies. Metro Sales has the most fair pricing structure, they don't nickel and dime your every need, they listen to what's important to your organization, and offer you a path forward that fits your budget.
Working with Metro Sales has had a positive impact on our business by providing different levels of printer / copier and IT needs that meet the needs of our business. It was great to hear that they were so willing to work with a small business like us and have supported us during our times of significant growth.
MSI has great and knowledgeable salespeople, along with excellent technicians, who are always very gracious and timely with our service call requests. Special Thanks also to all the wonderful and patient people at your “Help Desk”. We truly do appreciate all of you!
FAQ
Questions we get
before the first call
The questions prospective clients ask us most about co-managed IT. Anything else, a real person will answer today.
Ask us directlyNo - the best part of co-managed IT services from managed service providers like MSI is that it's built to strengthen the team you already have, with a scope that's built around your goals, not ours. Get support, fill in gaps, and add in new expertise, specialized skills and after-hours coverage.
Your team will always be in control when working with a co-managed IT service provider. Your internal team remains the main point of contact for MSI's team, who work alongside them, executing on your organization's priorities that we establish together.
Not at all. Co-managed IT services works for any organization with at least one dedicated IT team member, whether that's a single person, or a full department. The model scales to fit your business, not the other way around.
That's decided together, based on where your team needs support most and where MSI's expertise adds the most value. Common areas include network monitoring, help desk, cybersecurity, and specialized projects like AI implementation. Your team keeps day-to-day work and the institutional knowledge no outside partner can replace.
Full outsourcing replaces your IT department. Co-managed IT strengthens it, your team stays in place, and MSI adds capacity, skills and strategic support where it's needed most.
Pricing is based on the scope you and MSI define together, what we handle, what your team keeps, and the level of coverage needed. There's no fixed package, so you're not paying for anything you don't actually need.
Yes, the same secure foundation applies whether you're fully managed or co-managed. Security isn't the variable that changes based on scope, everything else is.
It starts with understanding what's working, what's not, and where your team could use support. From there, MSI and your team define the scope together, so the transition adds coverage without disrupting what already works.
More under Managed IT
The rest of the practice
Total Vigilance
Protection for your people, devices, network, identities, and cloud, managed as one suite and watched around the clock, so you don't have to understand cybersecurity to feel secure.
Complete Managed IT Services
Your IT should be predictable and reliable, with quick, effective remediation when it isn't. Fewer disruptions, faster resolution, less time spent managing the unexpected, with AI guidance so your team adopts it safely, not blindly. That's the standard MSI is built to deliver, not just promise.
Cybersecurity Services
Real security isn't a checkbox, it's what keeps your business running. MSI includes the protection you actually need, not a stripped-down version most providers hope to upsell later. It's part of both managed and co-managed plans, vetted and updated regularly so it never slows your team down.
LET'S GET STARTED
Ready to give your IT team backup?
One conversation, no pressure. We'll review your workflows, price the engagement, and tell you honestly if the timing is wrong.