Metro Sales is honored to once again receive Ricoh’s Circle of Excellence Award. This award recognizes Ricoh’s top dealers based on knowledge, productivity, and customer satisfaction. Out of 305 authorized dealers, MSI was recognized to be in the top 20% of all of them. Additionally, MSI is one of only 27 dealers that have earned this achievement each of the 10 years Ricoh has awarded it.
To be recognized for this award, service teams must attain a certain level of product knowledge calculated through tests, as well as show operational proficiency. The metrics we rate ourselves on internally are best in class from our response time, technician training, as well as first call effectiveness. Our customers rely on having a service team that is ready to help with the right part, in the right place, at the right time, with a properly trained technician.
Below are the categories and criteria for this award:
- Training Requirements & Staff Development (Hardware, Solutions, Certificates)
- Utilization of Ricoh OEM Supply and Parts
- Program Participation and cumulative scores
- Service Organization and Structure
- Field Productivity & Efficiency Measures
- Customer Satisfaction
- Utilization of Ricoh’s Support Resources
Being rated highly in all these categories is testament to our service team’s mission as well as our company mission overall, to provide the best technology with superior client service. Congratulations to our entire service team on this great achievement.
As an industry leader, we are ready to partner with our clients on award winning Ricoh solutions, delivered with our Total Office Approach, bringing the same caliber of support to all technology areas of your business. This includes, Managed IT, Document & Workflow Automation, and Managed Print Support.
To learn more about our offerings contact us today.