IT Help Desk
Already an MSI customer? Get fast, reliable help from our 24/7 help desk whenever an issue arises. Our team is ready around the clock to keep your systems running smoothly.
Get IT helpSupport
Supplies, IT help, a same-day repair or a quick billing question: one team, ready to listen and respond.
Metro Sales customers across Minnesota, Wisconsin and North Dakota get the same fast, local support, backed by technicians who know your equipment.
Our promise
Service. Service. Service.®
At Metro Sales, our commitment to you doesn't end once the contract is signed. Service is the foundation of everything we do. So, whether you need supplies, technical support or just have a question, our team is ready to listen and respond.
How can we help?
Support, right where you need it
Pick the kind of help you need and we will take it from there.
Product Resources
Find the drivers, software updates, and how-to guides you need to keep your equipment running in optimal conditions.
Browse resources
Customer Service
Whether you need to place a small service call or share thoughts about your recent experience, our team values your feedback.
Customer service
Order Supplies
Never run out of what you need to keep your office technology moving. Fast delivery of toner & other supplies, from our warehouse to your business.
Order suppliesEmployee-owned
We treat every request like it's our own
We back up our promise of world-class support with the expertise, professionalism and experience of our team. We get to know you, your business and your goals.
So, whatever you need – IT troubleshooting, a same-day repair or just a quick billing question, we treat every request with the same urgency as if the roles were reversed. Our team members are all employee-owners, so every member of our staff is genuinely invested in a positive outcome.
Industries we serve
Support that knows your industry
Downtime means something different in every industry. Here is how we keep yours running.
Education
Mid-semester printer outages can't wait 'till summer. We keep downtime to a minimum, so educators & administrators get technology that just works.
Government
Secure, reliable technology for government services deserves an experienced, responsive team backing it.
Legal
Whether it's a workhorse printer or IT's active network monitoring, MSI believes in taking a proactive approach to support. And when things do hiccup, our teams respond quickly to resolve issues, 90%+ in the first call.
Advertising
Campaigns, client deadlines and the prep for trade shows always moves quickly. Metro Sales can keep pace with your office technology needs, supporting, troubleshooting and solving issues fast, getting your team back up and running in time for the big launch.
Financial
Keep data secure, equipment running smoothly and have your office technology facilitate the professionalism and reliability your clients expect.
Healthcare
Equipment downtime, network outages or supplies running out can have a real impact on both patients and providers. Partner with an office technology provider that understands the critical nature of what downtime could mean.
Transportation
Logistics, fleet management and things literally moving all over requires a reliable partner to keep downtime to a minimum.
Production Print
High volume print environments require support that moves as fast as your output.
Manufacturing
On the production floor, every minute of downtime counts. We keep your labeling and documentation equipment running, so your team stays focused on production, not troubleshooting.
Nonprofit
Every dollar counts when resources are limited. We keep your printing, scanning, and IT equipment running reliably, so your team can stay focused on your mission instead of tech issues.
Graphic Communications
Print quality and turnaround time matter most when a job is on the line. We keep your production equipment running at its best, so your team can meet client deadlines without disruption.
Architecture, Engineering & Construction
Blueprints, drawings, and project documents need to move fast and print right. We keep your wide-format and document equipment reliable, so your team can stay focused on the job site and the plans.
What clients say
Told straight, by the people who hired us
MSI has great and knowledgeable salespeople, along with excellent technicians, who are always very gracious and timely with our service call requests. Special Thanks also to all the wonderful and patient people at your “Help Desk”. We truly do appreciate all of you!
Their support team is prompt and thorough, and they work together if ever escalation is needed to resolve your pain as quickly as possible. I highly recommend them!
When I have had to call for service in the past it's so nice to know that a technician will be out quickly. We've never had excessive down time. The techs come out quick and get things fixed and us back up and running. They are always professional and knowledgeable.
FAQ
Questions we get about support
What customers ask us most about managed services, response times, security and locations. Anything else, a real person will answer today.
Ask us directlyA managed services provider (MSP) combines proactive network monitoring, cybersecurity, and help desk support into one vendor partnership. MSI, for example, is an MSP that pairs your team with a dedicated resource, helping keep your technology aligned with where your business is headed, and where it needs to go next to continue growing.
Pricing depends on your team's size, and current network infrastructure. Every IT customer receives our full stack of security software to minimize your organization's risk.
Many organizations, including those that partner with Metro Sales, pair their internal IT team with our managed IT services offering. Rather than replacing your team, leveraging MSI's technical experts and around-the-clock coverage fills gaps your team wouldn't be able to tackle alone. This frees up your team to focus on higher-value, core function projects, while MSI handles the day-to-day and larger, more complex initiatives where your team could need additional support.
MSI's service desk is available around the clock, so your team can open a ticket or place a call any time an issue arises. For on-site hardware service, MSI also backs up all of our equipment with a guaranteed response time of 3 or 4 hours, though it's often much less. We boast a 90%+ first-call solution rate, meaning we don't have to make multiple trips to you to solve an issue.
Since over 80% of attacks originate from email, MSI layers AI and behavior-based email security with our network protection and endpoint monitoring. The layered approach, vs. a single line of defense is more effective, especially when paired with MSI's ongoing user training. Educating your employees is one of the strongest safeguards against attacks.
MSI has locations across Minnesota, Wisconsin and North Dakota. Every location has a team of dedicated technicians, on-site parts and supplies, meaning you will not need to wait long for your issue to be resolved.
Reactive support oftentimes means problems have been lingering, leading to more complex, more expensive resolutions. Managed IT services, like those offered by MSI, are designed to catch issues before they cause interruptions to your team's workflow. Metro Sales' proactive approach, with active monitoring and a long-term technology roadmap means small businesses can budget predictably, and avoid sudden, costly downtimes.
LET'S GET STARTED
Need a hand? We are ready when you are.
Call any time or send us a note. A real person will pick it up, and we'll stay with it until it's resolved.