Total Vigilance
Protection for your people, devices, network, identities, and cloud, managed as one suite and watched around the clock, so you don't have to understand cybersecurity to feel secure.
Total VigilanceManaged IT Services
Networking, cybersecurity and help desk support from one team that keeps your IT predictable, and picks up the phone when it matters.
Overview
Built to keep it from breaking
Most IT providers are built to respond when something breaks. We're built to keep it from breaking. And, on the occasion it still does, we answer in seconds, never voicemail.
Our IT services
IT services built to work together
Fully managed, security-first or alongside your own team, on the same secure foundation.
Complete Managed IT Services
Your IT should be predictable and reliable, with quick, effective remediation when it isn't. Fewer disruptions, faster resolution, less time spent managing the unexpected, with AI guidance so your team adopts it safely, not blindly. That's the standard MSI is built to deliver, not just promise.
Complete Managed IT Services
Cybersecurity Services
Real security isn't a checkbox, it's what keeps your business running. MSI includes the protection you actually need, not a stripped-down version most providers hope to upsell later. It's part of both managed and co-managed plans, vetted and updated regularly so it never slows your team down.
Cybersecurity Services
Co-managed IT Services
An in-house team can't be great at everything. MSI fills the gaps, the tasks they don't have time for, don't enjoy, or aren't equipped to handle, with the same secure foundation and a scope built around your team. A true extension, not a disconnected add-on.
Co-managed IT ServicesIndustries we serve
Regulated first, everything else second
HIPAA, CJIS, FERPA, retention schedules — the constraints shape the roadmap. We've configured for these before, and we'll configure for yours.
Healthcare
Patient data stays protected, critical systems stay running, held to HIPAA standards as a baseline, not the ceiling.
Financial
Get a strong foundation for GLBA and similar standards, protecting financial data day in and day out.
Legal
Case and client data stays secure and privileged, not simply backed up – and with systems that scale as your firm's demands grow.
Government
Reliable, secure IT infrastructure that holds up under public sector demands year-round to best serve your constituents.
Education
Proactive monitoring and robust cybersecurity installations help keep systems running smoothly while protecting student data.
Nonprofit
Real security and IT that your mission depends on, scaled to fit a nonprofit budget without stripping away what actually protects you.
Production Print
High-volume production print environments run at peak performance with reliable IT support. Get support minimizing your operation's downtime when every print run counts.
What clients say
Told straight, by the people who hired us
I 100% recommend Metro Sales. Prior to my employment here at my current company, I actually worked for another IT company like Metro Sales, and have been familiar with their company for years. When we got too big and busy for me to be able to manage all our IT needs, I vetted about 5 different companies. Metro Sales has the most fair pricing structure, they don't nickel and dime your every need, they listen to what's important to your organization, and offer you a path forward that fits your budget.
Working with Metro Sales has had a positive impact on our business by providing different levels of printer / copier and IT needs that meet the needs of our business. It was great to hear that they were so willing to work with a small business like us and have supported us during our times of significant growth.
Their support team is prompt and thorough, and they work together if ever escalation is needed to resolve your pain as quickly as possible. I highly recommend them!
MSI has great and knowledgeable salespeople, along with excellent technicians, who are always very gracious and timely with our service call requests. Special Thanks also to all the wonderful and patient people at your “Help Desk”. We truly do appreciate all of you!
FAQ
Questions we get
before the first call
The questions prospective clients ask us most about managed IT. Anything else, a real person will answer today.
Ask us directlyIf you're worried about network security, dealing with inconsistent technology performance, or relying on one "IT-savvy" employee instead of a dedicated team, it's a sign you need managed support. A managed IT partner should make your environment predictable and reliable, not just promise it. With a partner like MSI, get real people who actually resolve issues quickly when they arise.
The average cyberattack costs a business between $120,000 and over $2M, and 60% of small businesses that suffer a breach close within six months. Proactive security helps prevent the crisis before it happens, but the real risk isn't just the attack, it's discovering your current provider's protection was never built to stop it.
A provider worth choosing does more than make promises. Look for predictable, reliable systems with fast remediation when issues arise, real security included from the start rather than a stripped-down version sold now and upsold later, and genuine integration with your in-house team – not occasional visits when something breaks. Response should be measured in seconds and not go to voicemail. That's the standard your provider should meet, not just claim.
A spam filter is a reasonable first step, but it won't catch everything, phishing and social engineering attacks are built to slip past it. Real protection means AI scanning every attachment and training your team to spot what the filter misses, not assuming the filter is enough on its own.
Real protection is layered, not a single tool: true endpoint protection, network detection and monitoring, identity protection, and endpoint application controls, paired with AI-driven filtering and reporting, ongoing end user training, and data protection to close the remaining gaps. A full 24/7 SOC (Security Operations Center) watches and responds to all of it around the clock, so protection doesn't stop when the business day does. Too many providers sell a partial version of this and treat the rest as an upsell. At MSI, it's the standard from the start.
Many businesses use both an in-house team and an outside partner, and that's exactly what co-managed IT is built for. MSI fills the gaps your team doesn't have the bandwidth, interest, or expertise to cover, with a scope defined around your team, not a one-size-fits-all package. It's a true extension of your team, not a disconnected add-on, backed by the same secure foundation across every engagement.
AI guidance is included as part of your plan, so your team can adopt it safely, not blindly. That includes monthly check-ins to review the latest AI trends and vet whatever your team is hearing about, whether it's industry buzz or a vendor's AI claims. Want to go further? Our AI & Automation services cover custom automation and deeper implementation beyond the basics.
Without a plan, an outage means figuring it out as you go, extended downtime, lost data, and lost time. A real plan defines the how, when and order of recovery before anything happens, so your team can act instead of guessing.
From day one, every supported user knows exactly how to reach us and what to expect – no guessing or uncertainty involved. Email is handled reliably, but if it's urgent, give us a call and you'll get real activity right away. After hours emergencies are engaged within 30 minutes, and critical outages get round-the-clock attention, no matter when they happen.
Other services offered
Beyond IT
AI Services
Develop automation solutions that move your business forward.
Print and Workflow Solutions
Manage your full device fleet of printers, copiers and supply orders. Outsource your printing headaches to MSI.
LET'S GET STARTED
Ready for IT that stays out of your way?
One conversation, no pressure. We'll review your workflows, price the engagement, and tell you honestly if the timing is wrong.