The Solution to Vendor Consolidation is the Total Office Approach

MSI’s Total Office Approach

Metro Sales, Inc. (MSI) provides clients with the most up-to-date office technology solutions available, backed by world-class customer support and a commitment to helping clients reach their potential.

For the past 50-plus years, MSI has seen the evolution of the modern office. From the early days in 1969 as a paper and toner vendor to today’s complete office technology partner, MSI’s focus has always been on helping clients run their most efficient business. This means taking a total office approach — from hardware to IT to print to client support, MSI is committed to solving today’s business challenges while keeping an eye on the future.

That’s how MSI has grown from humble beginnings to one of the top 10 employee-owned providers of office imaging technology in the United States, headquartered in Minnesota, and serving parts of Wisconsin and North Dakota. Here’s how our total office approach works.

Managed IT Services

Our managed IT services serve one purpose: to keep you focused on your business. In an ever-evolving digital world, navigating new technologies and increased threats from hackers can be overwhelming, and we know that you didn’t get into business to deal with servers and security 24/7. So, we do it for you.

Managed Print Services

Printing costs eat up a business’s annual revenue and impact your bottom line. Yet most companies don’t even know how much they’re spending or how to reduce printing costs. The best way to reign in your printing costs is to let the team at MSI monitor and optimize your printing. Output assessment, needs analysis, monitoring, and proper planning all lead to better outcomes when you employ managed print services from MSI.

Software Solutions and Process Automation

Day-to-day business comes with hundreds of repetitive tasks, and to grow, scalability is crucial. This means doing repetitive tasks such as data entry, processing orders, or navigating paper documents manually represent a serious barrier to growth. At MSI, we know that automating these processes is key to helping you improve efficiency and reach your full potential. Process automation is an integral part of MSI’s total office approach.

Document Services

Sometimes a print or copy job is just too big to handle in-house. Whether because of time constraints, limited print capabilities, or the need for professional binding, cutting, or punching, these projects call for a professional partner who can step up to the plate quickly. MSI’s central reprographic area is built to handle whatever you need, with a simple-to-use online portal that lets you schedule, submit, and monitor jobs from one convenient location.


Even if your digital transformation is complete, you likely still have piles of legacy documents taking up space. You may not even be allowed by regulations to get rid of this paper waste, but you don’t need to let it clutter your space or take up valuable storage. MSI’s document scanning services are secure, quick, and accurate. Our scanning facility operates completely offline, is HIPAA compliant, and can scan anything from legal documents to financial statements to full-size blueprints. We can even help you organize for audits and other government compliance issues.

Products and Equipment

MSI started off by providing paper and toner, and we’ve never stopped providing high-quality equipment, reusables, and software for our clients. Whether we’re helping you digitize your HR workflow, automate accounts payable, or implement up-to-date devices like interactive whiteboards or multi-function printers, MSI’s total office approach means we see the big picture, and can help you choose the right product for you.

Multi-Function Devices

The copier in many offices is one of the most important pieces of technology. Our multi-function devices provide your employees with the most up-to-date technology to help them do their jobs every day. All of this is backed up by our award-winning service team. As your work environment changes, we have the right solutions for you now and for the future, taking advantage of Ricoh’s “Always Current Technology” to keep your devices up to date longer.

Interactive Whiteboards

Interactive Flat Panel Displays (IFPD), commonly known as interactive whiteboards, are an excellent way to promote collaboration among your team. Set up lessons or video conferences, show videos, present slide decks, access the web, and, yes, even draw and write like an old-school whiteboard. IFPDs are an invaluable team for hybrid work environments, and with MSI, they’re backed by our world-class support team.

Printers, Scanners, and Copiers

While the multi-function device is often the heart of the modern office, your business may need other devices to get your job done. Wide format printers, for example, are a crucial tool in many industries, from construction and architecture to education to advertising and more. Production printers that can create high-quality runs of promotional material are a must-have for some, and dedicated scanners make digital transformation a reality. At MSI, we focus on the highest quality print, copy, and scanning products, and back them with best-in-class support.


MSI’s total office approach means working with you every step of the way to keep your business on track. Whether it’s ordering supplies, recycling toner, or downloading and updating software, we’re with you at every turn.

Copier and Printer Service

When you experience downtime due to malfunctioning equipment, our copier and printer support team is dedicated to quick response. Our guarantee: when you place a service call, one of our expert technicians will be on-site within 3 hours if you’re in the seven-county Twin Cities metro area, or 4 in the other areas we serve.

Managed IT Support

Don’t let IT support issues slow your IT team down. MSI’s Service Desk can handle the front lines, leaving your team free to tackle core projects. We can provide 24/7 help desk services, full ticketing systems, security operations centers, remote access user assistance, and more.

The Right Solutions for Your Organization’s Needs

MSI is an employee-owned organization, which means everyone you interact with has a stake in making sure you have the best experience possible. We’ll find the right solutions for your company’s needs — not just apply cookie-cutter solutions. If you’re ready to find out how MSI’s total office approach can help your organization operate at peak performance, contact us today for a consultation.



Let Us Help

Complete the form below to be contacted by a Technology Consultant

    © 2024 Metro Sales Inc.
    250 River Ridge Circle North, Burnsville, MN 55337