MSI has been named to the 2026 MSP 501 list, ranking #56 out of the top 501 managed service providers worldwide and earning the #1 spot in the entire Upper Midwest.
This recognition places MSI among the top-performing managed IT providers globally, companies distinguished not just by growth, but by service delivery, reliability, and consistency for their clients. For businesses across Minnesota, Wisconsin, North Dakota and beyond, this achievement reinforces something our customers already know: we don’t just keep IT running, we keep it running well.
What the MSP 501 Really Measures
The MSP 501 isn’t a size contest. It’s a benchmark built around:
- Breadth of service offerings
- Growth and business health
- Adoption of AI and other leading-edge technology
- Operational performance
Being named to this list means MSI isn’t just keeping pace with the industry. We’re helping shape where it’s headed.
AI is playing a growing role in how top MSPs deliver service, and it’s an area where MSI has invested deliberately. Beyond monthly AI consultations included in our MSP offering, we offer dedicated AI Strategist services for customers looking to apply AI to their own operations.
Our AI team has also built AI-driven Service Desk optimization that categorizes and prioritizes each ticket, cross-references it against customer-specific and general knowledge bases, and surfaces suggested resolutions to our engineers, who remain firmly in the loop on every fix. We intentionally keep humans in control of remediation, because when it comes to your environment, judgment matters as much as speed.
The Numbers Behind the Ranking
These stats explain why MSI made the list:
- 80.3% of customer support tickets are closed same-day. We’re experts, and we get you back up and running fast.
- 99.7% of calls are answered in under 3 minutes. Nobody loves waiting on hold, and our customers don’t have to.
- 14.2 seconds is our average help desk phone answer time. Ring, ring…hello! Service when you need it.
A Team-Driven Achievement
“Our ranking in the MSP 501 is a testament to the team’s relentless focus on innovation and world class service to our customers,” said MSI President Dan Tuohy. “Metro Sales strives to not just keep pace with our peers, but to be the industry leaders setting it.”
Work with the Best
Making this list isn’t the finish line, it’s a reflection of the standard we hold ourselves to every day. Looking for follow-through and reliability from your managed IT provider? Work with the #1 MSP in the Upper Midwest. Get in touch.