History

For over forty years Metro Sales has been selling the advanced technology that makes today’s office environment hum. However, the real secret to Metro’s success is the emphasis we place on the old fashioned values of customer service and technical support. “Metro Sales started out small,” says president and founder Jerry Mathwig, “We started out selling paper and toner in 1969.” The company has been built on the philosophy of providing customers with cutting edge products and services through the latest industry innovations. As Jerry says, “We are committed to providing the latest in technology so you, the customer, won’t be left behind the times.” From these humble beginnings, with the focus solidly on customer satisfaction, Metro Sales has grown to become one of the top ten independently owned providers of office imaging technology in the United States, doing business right here in Minnesota and North Dakota.

Whether you’re a customer with a single machine or large enterprise with a networked fleet of systems, Metro Sales provides technology, products, supplies, services and consultative know-how to help you achieve your business goals.

Our Business Philosophy

Quality and Value: We carry only the highest quality product lines that measure up to the rigors of today’s office environment. Therefore, we can assure you written satisfaction with your purchase.

Customer Service: Our existence depends upon our ability to listen, understand and respond to our customers’ needs. As such, we strive to earn your business every day. One measure of our success is our BBB rating, which is currently an A+.

High Company Morale: We challenge employees to fulfill their potential by providing training opportunities throughout their entire career. As they grow personally and professionally, each employee is recognized for their skills and talents. Each becomes a functioning member of the Metro Team – and together we help our customers.

Profits Through Efficiency: We believe in maintaining a strong, lean, well-managed organization. Everyone performs at maximum efficiency – and shares in the rewards. We are universally proud of our profitability because profits tell us how well we have served our customers, how effectively we have worked together and how we have performed against the competition.

Dedication to Professionalism: In our pursuit of professional excellence we welcome fresh ideas and innovative procedures. We refuse to settle for the status quo anywhere in the organization. We are constantly trying to improve our operation, increase our skills and develop more effective ways to serve our customers.

Follow the Leader

Metro Sales was the first dealer to receive Ricoh’s coveted Chairman’s Award for its “excellence” in customer support, service and operational efficiency. We’ve committed our entire organization to maintaining those lofty standards every day since. Nearly two decades later, we have a growing customer base and a slew of other accolades as a result. In fact, we’ve earned Ricoh’s Service Excellence award in 18 of the past 19 rating periods. Plus we’re a preferred MFP contract participant for the state of Minnesota.

But, we’re striving for more. We’ve worked hard to create an exciting, proactive and profitable environment for our employees and our customers. We do it by reinvesting in our most important asset — our people. Our education advancement programs have helped our employees enhance their abilities and expand their opportunities in all facets of our business. We do it for them. And for you.

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