Client Testimonials

Once we went live (with DocuWare) and we got through our testing, within probably two weeks or a week we started to see a difference in our process, we started to feel it. We started to identify the time savings within two weeks. That is really good, tools don't usually have that big of savings. My team isn't troubleshooting, we have one person handling that now. Our team saw that change pretty immediately. The solution is working really well.

As a solo attorney, DocuWare has helped transform the way I run my practice. The ability to easily and efficiently digitize my files not only saves me substantial time, but also allows me the ability to access my case files from anywhere.

Metro Sales service staff are the best! A special thanks and appreciation to Nick who has serviced our printer and is always knowledgeable answering our questions and concerns, and in a professional manner with a kind and positive personality!

For over twenty years, our organization has used Metro Sales Document Services for all of our printing needs. They do high quality work, in a timely manner, and at an affordable price. Their staff members are very knowledgeable and quite friendly, and we have thoroughly enjoyed working with them. We will continue to use them for all of our printing projects in the future, and we highly recommend them to everyone.

The customer service is amazing. The document services department people are always friendly and polite and most important, on top of things. If we have changes to a project or are short on time to get it finished, they always were able to meet our needs. It has been a pleasure to work with Metro Sales all these years. They have made my life much easier!

We have been a client of Metro Sales Document Services department for over 20 years. The quality of the product is excellent. The cost has been equal to or less than their competitors. Metro Sales prints our materials and ships them to our training classes all over the world. They have always been delivered on time.

Their support team is prompt and thorough, and they work together if ever escalation is needed to resolve your pain as quickly as possible. I highly recommend them!

We have been with Metro now for about a year. The support team has been wonderful and quick to help with any of our needs or concerns. Our Account Manager has checked on us several times during the year and it is much appreciated.

Our Account Manager was straight forward and up front with all of the information, they answered our questions and even took examples of what we printed to get an idea of how much it would cost us and what would be the best choice for our church budget.

Our Account Manager gave us progress reports, followed up on the installation, and made sure everything was working to our satisfaction. Our follow-up service and technical support calls to Metro have been handled promptly and thoroughly.

MSI has great and knowledgeable salespeople, along with excellent technicians, who are always very gracious and timely with our service call requests. Special Thanks also to all the wonderful and patient people at your “Help Desk”. We truly do appreciate all of you!

Thank you Metro Sales for your dedicated sales and service department. Your service level agreement and quality has been outstanding for the last decade of our partnership. Your prompt service leads us to minimal down time with knowledgeable service technicians and high quality products.

Working with our Account Manager has been fantastic. When it comes to certain technology in our office, we are less than eager to make changes. They have always been patient and understanding of that. We move slowly on these changes and we appreciate them understanding our needs and our timelines.

We, just this week, had a new machine delivered. The delivery and pick up process were perfect. The field support rep that came out to get us up and running was great about explaining the changes, taught me some shortcuts that will make my day easier, and was very kind and professional.

When I have had to call for service in the past it's so nice to know that a technician will be out quickly. We've never had excessive down time. The techs come out quick and get things fixed and us back up and running. They are always professional and knowledgeable.

Metro Sales' attitude and professionalism has never faltered. I never felt that I was bothering them, asking too many questions and/or too much of them. When conflicts arose, I believe the mutual respect we have for each other, allowed us to resolve conflicts or problems with a reasonable and rational outcome. The partnership we have with Metro Sales, is the best I have ever experienced and look forward to many more years of creating and making things better.

Right from the start, Metro Sales' professionalism and expertise has been top notch. I knew nothing about Ricoh's Global Scan and Streamline. Now, I would like to think I have a very state-of-the-art, printing/scanning infrastructure that is adaptable, scalable, dependable, and cost effective.

Once you sign with Metro Sales, you are not forgotten about. The sales partner who signed you up keeps in touch with you the whole time to make sure everything is going well and to see if there is anything that they can do for you. They really seem to care.

Metro Sales has the best service team that I have had to work with, they are very knowledgeable about all of the equipment. They take the time to explain everything to you, and they never talk down to you, which is so hard to find these days, they treat you with such great respect. They are such a great group of people to work with.

Metro Sales has removed the worry for us. The worry of break downs, time lost, as well as the need to order toner. If anything should ever go wrong, they are just a phone call away. And we have never had to wait long for service.

As a long-time customer of Metro Sales and having had five units in three locations in the past ten years, I can confidently say that the Metro Sales team have provided the customer service so rarely seen in the workplace today. Our needs are unique and Metro Sales has always worked to find the most effective solution for us.

We have been working with Metro Sales since 2011. From the get-go, our account manager and the service team at Metro Sales made it a seamless transition from getting the new machine and providing training to helping get our old equipment shipped back to our vendor who was less than helpful. Any issues with the machine have always been resolved quickly by the service team. I am confident that I have the best Metro Sales offers for my business.

Working with Metro Sales has had a positive impact on our business by providing different levels of printer / copier and IT needs that meet the needs of our business. It was great to hear that they were so willing to work with a small business like us and have supported us during our times of significant growth.

Metro's level of service is unusual these days, they are prompt, they are efficient, they are knowledgeable and they are pleasant to work with. We have many Metro printers onsite and 2 of them are very large and crucial to our production process. Metro gives top priority to getting us back up and running quickly so our production lines are not down.

The service provided by the Metro Sales team has been outstanding. They have always responded quickly to any questions I might have as I learn all of the features of our copy machine/printer, they have been there to assist with 'user-error' repair situations, and we receive regular “check-ins” by our representative. Additionally, the ordering of supplies is so very easy and the items are delivered in a timely manner.

The machine that we have is perfect for our company. When unexpected issues or errors arise, we've never not gotten a live person when we call the service line. We are thankful for everyone we've met through this partnership and look forward to working together for many years to come!

We have two great multi-function printers that are high quality and reliable. The service support has been critical as we were previously taking care of this ourselves with great difficulty. Metro Sales helped us find an affordable solution with technical support we really needed. The service team helped us understand all the functionality of the machine and trained us so we use it confidently and improve our processes.

I 100% recommend Metro Sales. Prior to my employment here at my current company, I actually worked for another IT company like Metro Sales, and have been familiar with their company for years. When we got too big and busy for me to be able to manage all our IT needs, I vetted about 5 different companies. Metro Sales has the most fair pricing structure, they don't nickel and dime your every need, they listen to what's important to your organization, and offer you a path forward that fits your budget.